Clean interface, easy to understand, lots of helpful hints. Rating two stars instead of one because if it were actually operable it would be a pretty good app. There’s an icon to call support but what are they going to do, put me on with a member of the app development team? Nope, a bug is a bug so hopefully this gets forwarded to the team who can fix it. No VPN is messing it up, I’ve reinstalled the app three times, I’ve tried manually connected, auto connecting, and even disconnecting and reconnected while on the final screen and the result is the same. I do everything it tells me to, exactly as it tells me to (I’m a tech savvy guy, so this is extremely basic stuff we are talking about) and yet on the final step, it just refuses to recognize the fact that we are connected to the correct network. So that means it’s entirely up to this app to manage the network, and it won’t. The quick start guide says to go to a particular URL to manage the device while connected, but the admin portal won’t load. I’m on iPhone 14 pro max so I know it isn’t my hardware or iOS. But I can’t actually manage my hotspot because the app appears to be buggy. This needs to be fixed or ur gonna lose me as a customer and if it continues you’ll lose a lot more people. Granted it’s cheap but I still pay for a service, that for the most part I haven’t been able to use over the last couple weeks. I recommend T-Mobile to anyone and everyone that will listen but something needs to be done about this. It worked after another 20 minutes of resetting my gateway up from the beginning yet again. I called customer services and they reset my gateway from their end. The internet app won’t load becuz it uses the Wi-Fi to connect to ur gateway so I constantly have to re setup my router from factory in order to get Ben log into the app. Nothing in my house will connect or stay connected to the gateway and when it does it says connected without internet. And the following night after that it goes out again and has yet to come back one. Following night at the same time it goes out again and doesn’t come back for about 4 hours. I assumed maintenance and I was right it came back on no problem. It started with no internet connection at about 7pm est and the first night was only off for an hour. However over the course of the last week I’ve major service interruptions. No real major issues, in fact this internet worked when the regular home internet wouldn’t. I’ve been with T-Mobile in general for 5 years have had the home internet for about 4 months. Other than that I’m very satisfied with T-Mobile Home Internet. Also I would like the option to use the T-Mobile as a modem to my existing Network rather than switching all my devices to the T-Mobile network. I would have thought with 5G it would be faster. T-Mobile takes much longer to sync and sometimes l must reselect the game to get it to sync. It has always taken a few seconds for a the Selection to sync and clear. I have an Apple TV streamer and a ESPN+ subscription with this I can view up to 4 game at once. So far my only complaint is, and I must explain. My network Wi-Fi printer works well and fast. Also in my study I have multiple streamer (from testing) and a smart tv that are directly connected from the T-Mobile router via a 8 port Ethernet switch, works well. My T-Mobile internet is located In my study. I have about 20 devices on the network but, usually only two to three devices run concurrently. I consistently get three to four bars mostly 4. I’m still in the test mode, will test for 2 months before I turn off cable internet.
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